Contact us
We read everything that arrives, and we reply to most messages within a couple of working days.
Last updated 10 August 2026
The one address for everything is support@saveclipx.com. There is no phone line and no live chat, which keeps the service free to run.
A link will not download
Send the exact link you pasted and the name of the browser you used. Private accounts, deleted posts, member only videos and region locked content cannot be resolved, so it is worth checking the link opens in a logged out window first.
Copyright and legal
Use the subject line Copyright notice and follow the DMCA and copyright policy so we can act on your message straight away.
Feature requests
Tell us the platform or the format you want and roughly how often you would use it. Requests that come up repeatedly move to the front of the queue.